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'Missing' email imports or Electronic Letters

April 4, 2018 — administrator

TPP have added a new selection box to your Acquired Documents scanning screen which by default, will not show any batches that have not been allocated to a user. Depending on your settings, this could affect your email and Electronic Document imports. 

To view your Unallocated batches:- 

1. Click Workflow > Document Management > Acquired Documents. 

2. Tick the 'Show unallocated batches' selection box.